MVGSWARNISHQGOLD, MADE SMARTER.

Policies & terms

Shipping & Delivery

Insured, signed for, and tracked from our door to yours.

How long an order takes, what it costs, how it is tracked, and what to do when the box arrives.

Effective date
16 May 2025
Last updated
16 May 2025

The important things, first

  • Free, insured delivery within India
  • Processed in 24–48 hours
  • Signature required on delivery
  • Tracking shared on dispatch

Popular searches

Browse the FAQ instead
  1. 01

    Order processing

    Orders are verified, packed and handed to our courier partner within 24–48 hours of confirmation, on business days.

    Customised, engraved and made-to-order pieces are produced to a timeline confirmed at the time of order, and sit outside this window.

  2. 02

    Delivery timelines

    Timelines below are counted in business days from dispatch, and exclude public holidays and days lost to weather or other disruption. International orders are additionally subject to customs clearance in the destination country.

    Delivery timelines by destination
    DestinationDelivery windowNotes
    Metro2–4 business daysFree, insured delivery.
    Other major cities3–6 business daysFree, insured delivery.
    Rest of India5–7 business daysFree, insured delivery.
    International7–15 business daysSubject to customs clearance. Rates are calculated at checkout.
  3. 03

    Shipping charges

    Delivery within India is free and insured in transit. International shipping charges are calculated at checkout and shown before payment.

    Customs duties, import taxes and any charges levied by the destination country are payable by the recipient and are not included in our charges.

  4. 04

    Tracking

    Tracking details are sent to your registered mobile number and email as soon as the order is dispatched.

    You can follow an order from your account at any time, or track it with your order number and registered mobile number without signing in.

    Track an order
  5. 05

    Delivery conditions

    • A signature is required. Deliveries are made to the address on the order and may require photo identification.
    • Inspect the packaging before you accept it — the seal, the tape and the box.
    • Refuse the delivery if the packaging appears tampered with, opened or damaged, and tell us the same day.
    • Under Part Payment + COD, the balance is collected before the package is handed over.

    Accepting a tampered package makes a claim significantly harder to resolve. When in doubt, refuse it and call us.

Plainer language

The Help Centre answers the same questions without the legal scaffolding.

Open the Help Centre

Please read the policies carefully before placing your order. By continuing, you agree to our Terms & Conditions.

Effective 16 May 2025 · Last updated 16 May 2025

You're in safe hands.

Jewellery is personal. So is our support.

  • Human-first supportA person, not a script.
  • Experts in SwarnishqThey know the Truth Tag inside out.
  • Safe, secure & confidentialYour details stay yours.
  • Mon – Sun, 10 AM – 8 PMEvery day of the week.