Return, Exchange & Cancellation

Eligible orders may be returned or exchanged within 7 days (1 week) of delivery.

The piece must come back unused and undamaged, in its original condition, with its tags, packaging, Truth Tag and invoice.

Where a design supports it, a size exchange can be arranged within the return window, subject to availability. Pieces that have already been resized or altered are not eligible.

Every returned piece is inspected on receipt — identity against the Truth Tag, condition, and completeness of the documentation returned with it.

A refund or exchange is processed once the inspection is approved. If a return fails inspection we will tell you why, and send the piece back to you.

• Customised or engraved pieces.
• Resized or altered pieces.
• Used, worn or damaged pieces.
• Pieces marked non-returnable at the time of purchase.
• Sale items.

A manufacturing defect is handled separately from this list. Tell us as soon as you notice one.

An order may be cancelled within 12 hours of being placed, provided it has not already been processed or dispatched.

Cancellations inside that window are refunded in full, to the original payment method.

Once an order has been processed or handed to our courier partner it can no longer be cancelled. If the piece is eligible, it can be returned after delivery instead.

Customised and made-to-order pieces cannot be cancelled once production has begun.

Approved refunds are processed within 3–5 business days. How long the amount then takes to appear depends on your bank or card issuer.

Refunds are made to the original payment method. For orders paid by cash on delivery, the refund is made to a bank account in the name of the registered buyer.

Under Part Payment + COD, the online advance is refunded the same way once the return has been approved.

Shipping charges are non-refundable, except where the return arises from our error — a wrong, defective or damaged piece — in which case the full amount including shipping is refunded.